Support Contracts

System Maintenance

To ensure your voice communications continues to run smoothly, we offer a variety of bespoke support contracts to suit all types of businesses.

Not only do we provide support for systems we sell currently, but we also offer support for legacy systems. For a full list of supported systems, please contact us.

In the event of a telephone system fault, in most cases, we are able to remotely dial in and resolve the issue. If our engineers are required to attend site, we always arrive with spare parts and within the agreed time.

Our UK based support team are always on hand to not only assist with programming requirements, but also to help gather as much information about your fault as possible, which is fed back to our team of engineers.

We have a large network of second tier engineers that are on hand to ensure we are always able to fulfil our support commitments. It also means that we are able to offer support cover from a basic Monday to Friday Bronze contract to a 24/7 Platinum+ contract.

Veritas Service Levels Cover Response time for extension fault Response time for system fault
Bronze Mon-Fri 09:00-17:00 24 operational hours 12 operational hours
Silver Mon-Fri 08:00-18:00 16 operational hours 8 operational hours
Gold Mon-Fri 08:00-18:30 8 operational hours 4 operational hours
Platinum Mon-Sat 09:00-18:00 8 operational hours 4 operational hours
Platinum+ Mon-Sun
24 hours
8 operational hours 4 operational hours