Computer Telephony Integration (CTI)
NEC MyCalls Desktop
Effective call handling takes time. If less time is spent collecting the basic information to handle the call, such as accessing a customer record on a financial database or even locating and dialling the number, more time can be spent with the customer or more calls can be handled each day. Screen-popping, busy lamp fields, presence, instant messaging and click-to-dial are just some of the features it offers.
ConnectX is a contact management solution that brings static data to life through telephony integration*. It makes data easy to access, use and add information to your CRM during day-to-day interactions with customers and colleagues, simplifying workflow, reducing errors and improving service.