Call Management Systems
NEC MyCalls Call Manager
MyCalls Call Manager adds an extra dimension to call management and performance with an unparalleled range of user-friendly features. These help a business save money, win profitable new business and dramatically increase customer service levels.
Managers enjoy a real-time overview of the telephone activity of their team – who’s on a call, who’s holding, who’s off-hook and how many callers hang up before their calls are answered.
A complete overview of call activity is presented at a glance on screen or wallboard.
ReportX is a user-friendly, cost-effective call reporting solution that helps you make a difference where it matters most: to your staff, to your customers, and to your bottom-line. ReportX provides clear wallboard views and a comprehensive range of reports on all inbound and outbound call activity. It will help you understand, keep track of, and improve the use of communications across your business.